Civil Service Title: Case Manager (Bilingual)

Salary Range: $48,154 – $62,847

Agency: Police Accountability Board

Division: Investigations

Openings: One (1)

Location: Rochester, NY

Accepting Applications: October 1, 2021

Application Deadline: October 29, 2021

Where You Will Work

The Police Accountability Board is an independent agency within the City of Rochester charged with overseeing and reimagining Rochester’s policing system. The Board investigates potential wrongdoing by Rochester police officers, brings change and transparency to the Rochester Police Department, and educates and engages community members in the work of reimagining public safety. The Board is committed to performing these tasks in a workplace defined by accountability, equity, transparency. The Board’s headquarters are located in Rochester’s downtown core.

What You Will Do

Case Managers are the face of the Police Accountability Board’s investigative work. Case Managers will ensure that the Police Accountability Board’s investigations into police misconduct are conducted thoroughly, fairly, and transparently. Case Managers assist in the intake and preliminary investigation of cases, ensure citizens who file complaints are kept informed and supported, and manage the Board’s investigatory caseload. Case Managers work to ensure members of our community feel that the Board is helpful, responsive, and transparent. Occasional participation in PAB community engagement efforts as and when required. Flexibility to work occasional nights and weekends as needed. 

Benefits You Will Receive

The City of Rochester offers the Board’s full-time employees a benefits package that includes medical, dental, vision, life and long-term disability insurance. Board employees receive generous vacation, holiday and sick leave benefits in the context of a flexible, supportive work environment. Employees can also receive up to $6,000 toward the purchase of a home in Rochester, up to $3,000 in annual tuition assistance, and reimbursement for certain transit costs.  

In addition to this standard benefits package, employees in this position will undergo extensive training in oversight, policing, and public safety reform. Moreover, working in this position can qualify employees for student loan forgiveness through the federal government’s Public Service Loan Forgiveness Program. To learn more, visit the Program’s website HERE. 

Who We Are Looking To Hire

The Board’s ideal candidate for this position is someone with a track record of providing customer or social support to Spanish-speaking populations, especially those in the Rochester area. We are looking for someone who can combine empathy, high emotional intelligence, and the ability to manage an ever-changing docket of work. While experience in a legal or social services environment is not required, such experience can help prove that a candidate is the right fit for the Board’s work environment.

The Board is looking to hire people that reflect the diversity of Rochester and are committed to our community and our mission. As an Equal Opportunity Employer, the Board strongly encourages people of color, people with disabilities, veterans, women, and lesbian, gay, bisexual, and transgender, and gender non-conforming persons to apply. All applicants will be considered without regard to actual or perceived race, color, national origin, religion, sexual orientation, marital or parental status, disability, sex, gender identity or expression, age, prior record of arrest; or any other basis prohibited by law.  

Qualifications & Additional Requirements

To qualify for this position, you must have (at minimum) a high school diploma or G.E.D. plus one of the following:

  1. Four (4) years of work experience in social services, counseling, or administrative support; or
  2. A Bachelor’s degree and (1) year of work experience as described above.

If hired for this position, you will have one year to move within the City of Rochester. Continued residency in the City will be required throughout your tenure. 

This jobs falls within the “competitive” class of civil service positions. If you are hired to this position, you will be given a provisional appointment that allows you to work in the position until a civil service exam is created and administered. Your permanent appointment to the position will depend on your receiving an appropriate score on the exam. For more information about provisional appointments, please visit THIS webpage.

How To Apply & Submit A Resume/Cover Letter

If you are interested in applying, we strongly encourage you to submit a resume and cover letter to [email protected]. This position will be officially posted on the City of Rochester’s jobs portal (located HERE) on Friday, October 1, 2021 under its Civil Service Title of “Case Officer (Bilingual).” To apply, you will have to create an account through the jobs portal and complete an employment profile. If you need help navigating the City’s jobs portal or have questions about this posting, feel free to email us at [email protected] or call us at 585-428-9627.